Privacy Policy

This Privacy Policy explains how Heritage Safari Dubai handles personal information when you browse tour.mzfalcon.com, enquire about an experience or arrange a booking. It covers our desert safaris, quad biking and dune-buggy services in Dubai.

For privacy questions or requests, contact our team by phone or WhatsApp at +971 50 952 4107. Our service location is Dubai, United Arab Emirates.

• Respond to enquiries and prepare or confirm bookings.
• Coordinate dates, guest numbers, pickup and the package you choose.
• Communicate service changes, safety instructions and booking updates.
• Support customer service, resolve complaints and keep necessary business records.
• Operate, troubleshoot and secure the website, and meet applicable legal requirements.

We use information to respond to steps you request before a booking, perform the agreed service and meet applicable legal obligations. Where processing requires consent under applicable law, we will ask for it and you may withdraw it.

The booking forms prepare a message containing the details you enter. You must review the message and press Send in WhatsApp to contact our team. Submitting a website request is not an instant booking or a payment.

WhatsApp is a third-party service and processes information under its own terms and privacy policy. Opening WhatsApp may share technical information with that service.

Current tour payments are arranged with the driver: cash on arrival, or card with a 5% extra service charge. The tour enquiry form does not request card details or process an online tour payment. Any card transaction is handled by the relevant payment provider, not through the enquiry form.

We do not sell or rent your personal information. Information may be shared only as reasonably needed for the purposes described here, including with:

• Drivers, guides, camp teams or activity providers involved in your confirmed experience.
• Website hosting, technical support and communication providers that help operate the service.
• Payment providers when you choose a card transaction.
• Authorities or professional advisers where required by law or necessary to address lawful claims.

Third-party services, including WhatsApp and translation tools, may process information outside the UAE. Applicable data-protection requirements still apply to any transfer. External websites and providers have their own privacy practices.

Information is retained for as long as reasonably needed to manage enquiries and bookings, provide support, resolve disputes and meet applicable recordkeeping obligations. The appropriate period depends on the type of record and the purpose; this policy does not promise one fixed retention period for every record.

We take reasonable measures to protect personal information against unauthorised access, misuse and disclosure. No website, messaging service or transmission method can be guaranteed completely secure. Keep booking messages and devices secure, and contact us if you suspect misuse.

Bookings involving children should be managed by a parent, guardian or responsible accompanying adult. We ask for guest counts and relevant age bands to apply package pricing and arrange participation; children should not send information to us independently.

For safari pricing, children aged 3 years and under are free, and children over 3 are charged at the adult rate. Pricing eligibility does not establish suitability for dune bashing, quad biking or buggy activities.

Identifiable guest photographs or videos intended for our own promotional use should be used only with the relevant permission, including permission from a parent or guardian for children. Contact us about an image used in our marketing.

Subject to applicable law, you may request access to your personal information, correction of inaccurate details, deletion where appropriate, or information about how it is used. You may also withdraw consent where processing relies on consent or ask us to stop optional marketing messages.

Contact +971 50 952 4107 by phone or WhatsApp. Include enough information to identify your enquiry, but do not send unnecessary identity documents. We may need to verify the request before acting. Some records may need to be kept to meet legal obligations or resolve an outstanding matter.